Required pages and policies

1. Lesson introduction

Which pages will buyers look for before ordering?

Use templates for returns, shipping, privacy and contact pages.

• 6 steps
• Where: Guided work elsewhere and templates
• Result: Policy page link

2. Buyers read policies before ordering

Read the quiz here and think about buyers' concerns.

Explain returns and shipping to reduce disputes.

Why does a store need policies and contact details?

• Buyers read them before ordering, and payment platforms review them
• Only large stores need them
• A written policy means I do not need to handle returns

3. Complete the privacy policy

Go to Settings → Privacy. Create or choose a privacy page.

Explain how you use buyer information to reduce doubts.

Click Create New Page or Use This Page. Complete the content before publishing. Do not enter secret keys here.

4. Publish the return policy

Copy this page's template, replace placeholders and publish.

Let buyers know return conditions in advance to reduce disputes.

5. Publish shipping and contact pages

Copy both templates here. Create and publish a page for each.

Make shipping costs and contact methods clear to reduce doubts.

6. Add policies to the footer

Add links to the four pages in your theme's footer.

Buyers can find policies and contact details on every page.

Block themes can edit footer navigation. For other themes, follow menu or widget instructions. Do not assume a footer menu exists.

7. Submit the return policy link

Enter the policy page link here. Click Submit and check.

Check that the public page opens and includes return wording.

Pages that cannot open or lack keywords are also saved as needing confirmation.